EVERTEX, operated by Big Quokka Pty Ltd, respects your privacy. This policy explains how we handle personal information collected through our website, Facebook and Instagram lead forms, email, telephone and customer enquiries.
Information we collect
We may collect your name, email address, phone number, delivery address, project location, decking requirements and information you provide when requesting a quotation, samples or product advice.
How we use your information
We use your information to respond to enquiries, provide product advice, prepare quotations, arrange samples and deliveries, process orders and provide customer support.
We may contact you by phone, email or SMS about your enquiry or order. You can ask us to stop promotional communications at any time.
If you do not provide information needed to fulfil your request, we may be unable to prepare an accurate quotation or arrange samples or delivery.
Who may access your information
Our authorised staff and service providers may access information where needed to assist with your request or operate our business. These providers may include customer management, email, website hosting, payment and delivery services.
Facebook and Instagram also handle information submitted through their platforms under their own privacy policies.
Some platforms or service providers may store or process information outside Australia. Overseas access and storage arrangements should be confirmed with EVERTEX if you require further details.
Storage and security
We take reasonable steps to protect personal information against misuse, loss and unauthorised access or disclosure. We retain information for business and legal purposes and take reasonable steps to securely delete or de-identify it when it is no longer required.
Access, corrections and privacy concerns
You may contact us to request access to or correction of your personal information, ask us to stop promotional communications, or raise a concern about how your information has been handled.
Please describe your request or concern using the contact details below. We may need to verify your identity before providing access or making changes. We will review your request and respond within a reasonable period.
Contact us
EVERTEX
26 Terra Cotta Drive, Blackburn VIC 3130, Australia
Updates to this policy
We may update this policy to reflect changes in our business practices. The latest version will be available on our website.